Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request an assessment, enquire about our services or otherwise interact with us.
This policy should be read alongside our Data Protection (GDPR) Policy and Cookie Policy, where applicable.
1. Who We Are
For the purposes of applicable data protection legislation, Fourwalls Energy is the organisation responsible for determining how and why your personal information is processed.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Property type and relevant property information.
- Information about your energy-efficiency requirements.
- Information provided when booking an assessment.
- Information supplied through contact or enquiry forms.
- Information relating to your communications with us.
- Information necessary to assess eligibility for relevant funding or energy schemes.
3. Information You Provide to Us
You may provide personal information when you:
- Complete a contact form.
- Request a free assessment.
- Book an appointment.
- Request information about our services.
- Contact us by telephone or email.
4. Information We Collect Automatically
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, pages visited, approximate location and information about how you interact with the website.
Some of this information may be collected through cookies or similar technologies. Where legally required, we will ask for your consent before using non-essential cookies or tracking technologies.
5. How We Use Your Information
We may use your personal information to:
- Prepare recommendations or proposals.
- Provide our services.
- Process payments where applicable.
- Monitor website performance.
6. Lawful Basis for Processing
Under the UK GDPR, we process personal information using one or more lawful bases, depending on the circumstances.
We may process your information where you have given us consent, for example where consent is required for certain marketing communications or non-essential cookies.
Contract
We may process information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
7. Property and Energy Information
To provide appropriate advice, we may collect information about your property, including its construction, insulation, heating systems, windows, roof, floors, energy performance and other relevant characteristics.